Terms and Conditions
Kivalo Design Oy (business ID 3235398-6 ).
Address: Metsämuseontie 26 D 13, 96460 ROVANIEMI
sells products to companies and individuals of legal age to countries of the European Union. These terms of delivery are applied to your ordering from our web store and to the deliveries as well.
These terms of delivery are valid as from 1.12.2021. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.
Products and prices
The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products by default include the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in the order confirmation.
The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.
Ordering and contract
You can order the products in our web store by adding them in to your shopping basket and by accepting your order and by paying it in the payment cashier. When ordering in our web store we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.
For paying your order you can choose any payment method for your shopping basket set in our web store.
Confirmation of order and payment
After your successful order we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order. In the order confirmation we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.
We will deliver your order via the delivery method set in our web store chosen by you when ordering.
The delivery time depends on the country and the on the chosen delivery method.
Right to cancel and return of the delivery
If you are a consumer you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clearly for example by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed you have to evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.
When returning the goods, please attach your name and contact information so that we can connect the returned to a specific order. The money is returned using the same service as the payment was made with. When the notification of cancellation has been done and the items have been returned to us, we will return your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.
To notify us about cancellation you can reply to one of the emails sent related to the order or you can email the details to this address
firstname.lastname@example.org or you can fill in the form found on the page Right of withdrawal.
Our return address:
Kivalo Design Oy
Metsämuseontie 26 D 13
Inspection of the delivery, errors and problems
Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is defect in the product, please notify this to our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Limitation of liability
Kivalo Design Oy shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.
In case of any dispute regarding your order we wish to settle such primarily with you. So please contact us either replying to one of the order emails or emailing directly to email@example.com so we can try to settle the question.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.