What are the most common questions about Kivalo products?
Company
Is Kivalo Design Oy a Finnish company? Yes. Kivalo Design Oy is a Finnish company founded in 2021.
What does the name Kivalo mean? Kivalo is an old mountain range in Finnish Lapland. Our story is set along that mountain range.
Can I visit the Kivalo factory? Unfortunately not. Our factory is very compact and located in a remote area, so it is not possible to arrange safe visits at this time.
How can I contact your company? The best way to reach us is at kivalo@kivalodesign.com. We also have social media accounts on Instagram (@kivalodesign) and Facebook (@kivalodesign).
Online store
What payment methods do you accept? We accept most common payment methods, such as online banking, payment cards (Visa, Mastercard), MobilePay, and invoice and installment payment services.
Can I edit my order afterwards? If you notice an error in your order, please contact us as soon as possible by email at kivalo@kivalodesign.com. We will try to help if the order has not yet been processed.
Can I place an order as a gift? Yes! The order can be sent directly to the recipient. You can also add a short message to the order, which will be included in the package. Gift wrapping is available for selected products. Please check the product-specific information in the online store.
Where can I find the online store's delivery terms? The delivery terms can be found in the link at the bottom of the online store.
What is the delivery time for orders placed in the online store? The delivery time is 1–3 days. Please note that we have no influence over the logistics schedules of transport companies (such as Posti).
How long is the return policy for products ordered from the online store? Products ordered from the online store have a 14-day return policy. If you wish, you can read the delivery terms in more detail via the link in the bottom bar of the online store.
Products and materials
Where are Kivalo Design products manufactured? Kivalo products are primarily manufactured in Rovaniemi, Finnish Lapland. If we use subcontractors, we strive to use Finnish services.
Which countries do the materials for Kivalo products come from? The materials we use are mainly Finnish. Of course, this is not always possible – if Finnish materials are not available, we strive to use Finnish subcontractors.
What are the typical materials used in Kivalo products? The typical materials used in our products are high-quality wood materials, such as Finnish birch and birch plywood. A significant proportion of the birch plywood is certified (PEFC & FSC). We mainly treat wood materials with protective and safe oil and color waxes. When required by the product, we also use other materials, such as carbon steel, leather, or cotton.
How do I maintain my Kivalo cutting board? The cutting board is oiled with paraffin oil, so it is easy to maintain. If the cutting board dries out, you can oil it yourself with paraffin oil or a similar food-safe oil. Remember that the best way to care for a wooden cutting board is to wash it by hand!
Who designs Kivalo products? We design Kivalo products ourselves. There may be exceptions – if a product has a specific lead designer, we will mention them in the product information on our online store.
For the media
How can I get access to the Kivalo Design logo or other material? The best way to obtain the logo, illustrations, or information about the company is to contact kivalo@kivalodesign.com.